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Legal & Policy Documents

Transparent legal information for EZ Backyard outdoor living installation services

Privacy Policy

At EZ Backyard, we respect and value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable privacy laws and regulations.

1. Information We Collect

We may collect the following types of information when you interact with our website and services:

2. How We Use Your Information

We use the collected information for the following purposes:

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@ezbackyard.com or call us at (858) 630-6767.

7. Scope and Applicability

This Privacy Policy applies to information we collect online through our websites, landing pages, and forms; offline when you interact with our team by phone or in person; and in connection with scheduling, installation, financing inquiries, and support. It does not apply to third‑party websites, services, or products that we do not control, even if they link to or from our sites. If you purchase products from third‑party retailers (e.g., Amazon, Home Depot) and engage us only for installation, those retailers’ privacy practices apply to your purchase and account with them.

8. Definitions
9. Sources of Personal Information
10. Categories of Personal Information We Process
11. Purposes for Processing
12. Disclosure of Personal Information

We disclose PI to Service Providers under contracts that limit their use to providing services for us, including: website hosting, analytics, advertising, payment processing, financing partners, customer support, delivery logistics, and warranty administration. We may also disclose PI to professional advisors (attorneys, accountants), government authorities when required, successors in the event of a merger or asset transfer, and to other parties with your direction.

13. Cookies, Analytics, and Advertising

We use cookies, pixels, tags, and local storage to operate and improve the site, remember preferences, analyze traffic, and present relevant ads. Third‑party analytics (e.g., Google Analytics) provide aggregated insight into site usage. Advertising partners may set cookies to measure conversions and show interest‑based ads. You can manage cookies via your browser settings and our cookie banner (where available). If you use Global Privacy Control (GPC), we will treat it as an opt‑out signal for sale/ sharing where required by law.

14. “Sale” and “Sharing” of Personal Information

We do not sell PI for money. In jurisdictions where the use of advertising cookies/pixels may constitute a “sale” or “sharing” under law, we honor opt‑out choices through our cookie banner and recognized user‑enabled signals (such as GPC). You may opt out of such activities at any time through cookie preferences or by contacting us.

15. Data Retention

We retain PI only for as long as reasonably necessary to achieve the purposes described in this Policy, including to meet legal, tax, and accounting obligations, to resolve disputes, and to enforce agreements. Retention periods vary by data category and purpose. When PI is no longer needed, we will delete or de‑identify it consistent with applicable law.

16. Security

We implement organizational, technical, and physical safeguards appropriate to the sensitivity of the PI we process, including access controls, encryption in transit where applicable, secure development practices, and employee training. No method is 100% secure, and we cannot guarantee absolute security.

17. Children’s Privacy

Our services are intended for adults. We do not knowingly collect PI from children under 13 (or the relevant age in your jurisdiction). If you believe a child provided PI to us, please contact us and we will promptly take appropriate steps to delete such information.

18. International Data Transfers

If you access our site from outside the United States, be aware that your information may be processed in the U.S. and other countries with different data protection laws. Where required, we use appropriate safeguards for cross‑border transfers.

19. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, receive a copy (portability) of your PI, restrict or object to certain processing, opt out of targeted advertising/ sharing, and limit or withdraw consent. To exercise rights, contact privacy@ezbackyard.com or call (858) 630-6767. We may verify your identity before fulfilling requests. Authorized agents may submit requests with valid proof of authorization and identity verification.

20. Non‑Discrimination

We will not discriminate against you for exercising privacy rights, except as permitted by law (for example, where a price difference is reasonably related to your data’s value in a loyalty program that you choose to join).

21. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date will be revised accordingly. Material changes will be announced via our website notices or direct communications when appropriate. Continued use of our services after changes means you acknowledge the updates.

Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of EZ Backyard websites, quote and scheduling tools, professional installation services, and related support (collectively, the “Services”). By visiting our site, submitting a quote request, or engaging our installers, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and Authorization

You must be at least the age of majority in your jurisdiction and authorized to contract for the property where installation will occur. By ordering Services, you represent that you have full authority to permit site access and to perform the work.

2. Scope of Work

Our Services include professional installation for outdoor living products purchased from us or third parties, which may involve: site preparation, delivery coordination, assembly, electrical and plumbing hookups by appropriately licensed trades, testing, and cleanup. Unless expressly stated, structural engineering, architectural drawings, permit fees, and utility upgrades are excluded.

3. Quotes, Site Assessments, and Changes

Quotes are prepared from information you provide and are valid for the period shown. Final pricing may change after on‑site assessment or discovery of concealed conditions (e.g., subsurface issues, code deficiencies, insufficient electrical capacity). Any change in scope, materials, or schedule requires your approval via written change order and may affect cost and timing.

4. Scheduling and Site Readiness

We will coordinate a mutually agreeable installation date. You are responsible for ensuring safe, unobstructed access; confirming underground utilities/clearances; securing pets; and preparing the site (e.g., level pad, adequate drainage, clear pathways). If we arrive and the site is not ready, we may charge a reasonable rescheduling or standby fee.

5. Permits, Codes, and Inspections

Unless your agreement states otherwise, you are responsible for permits and inspections. Where we assist, we act as your agent solely for permit submission and may charge administrative fees. We perform work in accordance with applicable codes and manufacturer specifications.

6. Customer‑Supplied Products

When you provide products (DIY purchases), you warrant they are suitable, complete, and undamaged. We are not responsible for third‑party defects, shipping delays, or missing parts. Labor or materials required to adapt customer‑supplied items will be billed as additional Services.

7. Payment Terms and Financing

Deposits may be required to reserve scheduling and procure materials. Progress and final payments are due as stated in your agreement. Late balances may accrue fees and collection costs. Financing, if offered, is provided by third‑party lenders under their terms; approval is not guaranteed.

8. Risk of Loss and Property Protection

Risk of loss for customer‑provided goods remains with you. We take reasonable precautions to protect surfaces and landscaping, but incidental wear from normal installation activity may occur. Please remove fragile items from the work area before installation.

9. Warranties

We warrant our workmanship as described in the Installation Warranty section. Manufacturer warranties apply to products and components. We may assist with warranty coordination as a courtesy but are not responsible for manufacturer determinations.

10. Safety and Right to Stop Work

We follow safety protocols and may stop work if conditions are unsafe, including hazardous weather, unstable structures, or aggressive animals. You agree to maintain a safe site and to follow reasonable instructions from our crew.

11. Photos; Testimonials; Marketing

With your consent, we may capture non‑sensitive photos or short videos of the completed project for quality records and marketing. You may withdraw consent for future marketing use by contacting us.

12. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EZ BACKYARD, ITS AFFILIATES, AND PERSONNEL WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold harmless EZ Backyard from third‑party claims arising out of your breach of these Terms, your negligence, or your misuse of the Services.

15. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control, including severe weather, supply chain disruptions, labor shortages, pandemics, or governmental actions.

16. Dispute Resolution; Governing Law

These Terms are governed by the laws of the state where the project is performed, without regard to conflicts rules. Before filing suit, the parties will attempt to resolve disputes in good faith. If unresolved, claims may be brought in the state or federal courts located in that state, and the parties consent to jurisdiction there. CLASS ACTIONS ARE WAIVED TO THE FULLEST EXTENT PERMITTED BY LAW.

17. Severability; Entire Agreement; Updates

If any provision is unenforceable, the remainder remains in effect. Your written service agreement, these Terms, and any change orders constitute the entire agreement. We may update these Terms by posting a revised version; continued use constitutes acceptance.

Accessibility Statement

EZ Backyard is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

1. Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

2. Accessibility Features

Our website includes the following accessibility features:

3. Known Issues

We are aware of some accessibility limitations and are working to address them:

4. Feedback and Support

We welcome your feedback on the accessibility of our website. If you experience accessibility barriers or have suggestions for improvement, please contact us at accessibility@ezbackyard.com or call (858) 630-6767.

5. Ongoing Improvements

We conduct periodic audits (manual and automated), prioritize fixes by user impact, and incorporate accessibility into our design system. Our team follows practices such as semantic HTML, ARIA where appropriate, color‑contrast checks, focus management, and descriptive labels.

6. Assistive Technologies and Browsers

We aim to support modern browsers and popular screen readers. If you encounter issues, please share details (browser, assistive tech, page URL, steps) so we can reproduce and resolve them.

Cookie Notice

This Cookie Notice explains how EZ Backyard uses cookies and similar technologies on our website to enhance your browsing experience.

1. What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience and understand how you use our site.

2. Types of Cookies We Use

We use the following types of cookies:

3. Third-Party Cookies

We may use third-party services that place cookies on your device:

4. Managing Cookies

You can control and manage cookies through your browser settings:

5. Cookie Preferences

You can update your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or contacting us directly.

6. Interest‑Based Advertising and Signals

Advertising partners may use cookies/pixels to measure conversions and serve interest‑based ads. Where required by law, we honor user‑enabled signals like Global Privacy Control (GPC) as an opt‑out of sale/ sharing for targeted advertising.

7. Retention

Cookie lifespans vary by purpose. You can clear cookies at any time in your browser settings; doing so may affect certain preferences or functionality.

General Disclaimer

The information provided on this website is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind.

1. No Professional Advice

Site content is informational and not a substitute for professional advice (engineering, architectural, legal, tax, or financial). Consult qualified professionals for your circumstances.

2. No Warranty

We provide the site on an “as is” and “as available” basis and disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement.

3. Third‑Party Links

Links to third‑party sites are for convenience only. We do not control or endorse, and are not responsible for, third‑party content or practices.

4. Limitation of Liability

To the fullest extent permitted by law, EZ Backyard will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits arising from your use of the site.

5. Service Availability

Service availability depends on location, codes, weather, materials, and crew scheduling and may change without notice.

Return Policy

EZ Backyard offers a comprehensive return policy for products purchased through our website and authorized retailers. This policy ensures customer satisfaction while maintaining fair business practices.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

2. Return Process

To initiate a return, please follow these steps:

3. Return Shipping

Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (defective product, wrong item shipped, or damage during transit).

4. Refund Processing

Once we receive and inspect your returned item:

5. Non-Returnable Items

The following items are not eligible for return:

6. Exchanges

We offer exchanges for the following situations:

7. Damaged or Defective Items

If you receive a damaged or defective item:

8. International Returns

For international customers:

9. Store Credit

In certain circumstances, we may offer store credit instead of a refund:

10. Contact Information

For all return-related inquiries, please contact us:

11. Policy Updates

We reserve the right to modify this return policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

Last Updated:

Installation Warranty

EZ Backyard stands behind the quality of our installation work with comprehensive warranty coverage for your peace of mind.

1. Workmanship Warranty

Our workmanship warranty covers:

2. Warranty Duration

Warranty coverage periods vary by service type and may differ for commercial projects:

3. Warranty Exclusions

Warranty coverage does not include:

4. Warranty Claims

To file a warranty claim:

5. Remedies

Our sole obligation is repair or, at our option, replacement of defective workmanship. If repair is not feasible, we may offer a reasonable credit toward re‑performance. This warranty is non‑transferable unless required by law.

Liability & Insurance

EZ Backyard maintains comprehensive insurance coverage and follows strict safety protocols to protect our customers and team members.

1. Insurance Coverage

We maintain the following insurance policies:

2. Safety Protocols

Our safety commitment includes:

3. Property Protection

We take measures to protect your property during installation:

4. Incident Reporting

In the event of any incident:

5. Claims and Cooperation

If you submit a claim under our policy, you agree to provide reasonable cooperation, access for inspection, and accurate information to facilitate assessment and resolution.